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Apology for Shipping Delays Due to FedEx Warehouse Incident

Apology for Shipping Delays Due to FedEx Warehouse Incident

Dear Jasion Bike Customers,

We regret to inform you that there has been a minor fire incident at our FedEx overseas warehouse, resulting in some inventory disarray and delays in shipments. We are diligently addressing the situation and working to restore our shipping processes to normalcy as soon as possible.

We sincerely apologize for any inconvenience this may cause you. Your satisfaction and trust in Jasion Bike are of utmost importance to us, and we understand the frustration that delayed shipments can cause. Please rest assured that we are prioritizing your orders and are committed to getting them to you as swiftly as possible.

As a token of our apology and appreciation for your patience, we would like to offer customers affected by the shipping delay a complimentary accessory valued at $129 or below with their order. We hope this gesture helps alleviate any inconvenience caused by the delay.

Once again, we apologize for any inconvenience caused, and we thank you for your understanding and continued support of Jasion Bike during this time. If there is any problem, please reach us to support@jasionbike.com.

Warm regards,
Jasion Bike Team

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1 comment

John Thomas

John Thomas

Can I get a set of mirrors since my charger replacement is delayed? I’m still unable to ride my bike because I can’t charge it. It’s been over 2 months!

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