Dear Valued Customer,
We sincerely apologize for the delay in the delivery of your eBike order.
We’d like to inform you that our products — including the Hunter Pro, X-Hunter, and YR20 — have already arrived at customs. However, due to a recent surge in import volume caused by new tariff regulations, the clearance process is taking longer than expected.
As a result, shipments originally scheduled for delivery by the end of June will be delayed. We understand how disappointing it is not to receive your order on time, and we deeply regret the inconvenience this may have caused.
Please rest assured that our team is actively working with customs officials to expedite the clearance process and ensure your eBike is delivered to you as soon as possible.
We truly appreciate your patience and understanding during this time. If you have any questions or would like to check the status of your order, please feel free to reach out to our support team.
Thank you for choosing and riding with us.
Sincerely,
Jasion
9 comments
Mr.x
Thanks for the update, it must be chaos dealing with changes.
I read other ebike companies also have these issues (Delayed orders).
Cindy
I will have to say the same thing as the rest. I just want the truth on delivery. I am sorry there are tariff issues. That is on you and pricing the website appropriately. I hope the may guy got his but please quit lying about delivery dates. My order is jr30090. If you can’t ship tell us the truth.
Shawn
I ordered on June 15, 2025 said it was packaged on June 16,2025 waiting for pickup on June 17,2025. Still has not shipped, This is false advertising as the bike is supposedly now at port awaiting to be released, It has not been packaged yet. I said I wanted my money refunded and now customer support is ignoring me. Do not deal with this company
Robert Davis
OK, was to get a $50 credit within 48 hours (email Monday morn) have not received. Also, ordered A YR20 June 21 and per order page “Order now to secure your bike first, and will be shipped in 10 business days!” and still no word on shipment other than “Pending Pickup” Summer will be over before I receive my Bike!.
Nicole Christensen
I orded in May and still waiting on e bike
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