Dear valued customers and buyers,
We hope this message reaches you well. Yesterday, there was a minor fire incident at our FedEx overseas warehouse. We want to assure you that the situation has been resolved, and the safety of our products has been ensured. We apologize for any inconvenience this may have caused.
The good news is that our X-Hunter ebikes in black, white, blue, and gray will be shipped out today. For those who were affected by delayed shipments yesterday, we deeply apologize and would like to offer compensation. You will receive complimentary accessories worth $129 or below as a token of our sincere apology and appreciation.
Once again, we appreciate your understanding and continuous support for Jasion Bikes. We understand that this period may have caused some inconvenience, but please trust that we are committed to ensuring the quality and safety of our products.
If you have any questions regarding your order, shipping, or our products, feel free to contact us at firstname.lastname@example.org. We will respond promptly and address any concerns you may have.
Thank you once again for your patience and support. We will continue working hard to provide you with better service and products.
Wishing you a pleasant day!
The Jasion Bikes Team