EU
UK
US
Dear Valued Customer,
We sincerely apologize for the delay in the delivery of your eBike order.
We’d like to inform you that our products — including the Hunter Pro, X-Hunter, and YR20 — have already arrived at customs. However, due to a recent surge in import volume caused by new tariff regulations, the clearance process is taking longer than expected.
As a result, shipments originally scheduled for delivery by the end of June will be delayed. We understand how disappointing it is not to receive your order on time, and we deeply regret the inconvenience this may have caused.
Please rest assured that our team is actively working with customs officials to expedite the clearance process and ensure your eBike is delivered to you as soon as possible.
We truly appreciate your patience and understanding during this time. If you have any questions or would like to check the status of your order, please feel free to reach out to our support team.
Thank you for choosing and riding with us.
Sincerely,
Jasion
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10 comments
I orded in May and still waiting on e bike
What’s the current status of my order for Ord# JR29943. The last was waiting to be P/U by carrier, that was two days ago. Anything current?
i place my order on june 2 2025 you bill my credit card on june 3 2025 for hunter pro i have no idea when i will get it or if ill get it to cancel you will charge me $180.00 this is not right stay away from this company
Hello I did receive an email from your company Jaison and now we need to wait until July or get a different model.
Hey,
I haven’t received any email regarding the delivery of my Jaison ST Roamer, which I ordered last week.