• About My Order
  • Return & Refund
  • About Jasion E-bike
  • Miscellaneous

Your order can only be canceled before it ships.

To cancel the order, please email us: support@jasionbike.com.Canceling order requests may not be available during the weekend or holiday.

Generally your order will be shipped within one business day after placing the order, and you would receive a confirmation email with a tracking number a few days after the package is shipped out.

Because your order is detected as a high-risk account by the payment system. Therefore, we must cancel your order. You will receive your refund within 10 business days. If you would still like to purchase an E-Bike from us, please use a different email and shipping address.

Yes, but we only support address changes before sending. We charge $50 per item for address changes and do not guarantee that they will be made.