Purchase Channel *

Kindly provide us with the channel you purchased the ebike. *

Order Number *

Your Name *

Email *

Phone *

Serial Number *

The serial number can be found on the product body but will not appear on the packaging. 1. For EB7 2.0, EB7 ST, and X-Hunter models, the serial number is located above the front light on the stem. 2. For EB5 Roamer series models, the serial number is located on the side of the stem in front of the keyhole.

Model *

Problem *

Problem Description *

Please upload some pictures and videos for customer service staff’s reference *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

The Solution You Want *

Kindly tell us the solution you want

Is there anything we could help you with?

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

After-sales Problem Registration

Thank you for getting in touch!

Thank you for getting in touch!