Jasion Ebike Warranty: One Year Plus a Free Extra Year

How long is the Jasion ebike warranty? Our standard limited warranty lasts one year. We also automatically add a free Extra One Year Warranty to eligible new ebike orders, extending the coverage period by another year after the first year ends. Refurbished bikes are excluded from this offer. You can check for the complimentary warranty in your cart before placing your order.

Why Do Some Pages Say the Jasion Warranty Is One Year?

One year is the term of our standard manufacturer's limited warranty. That is the term described on our Jasion ebike warranty policy page. The complimentary Extra One Year Warranty is a separate item added to eligible new ebike orders. Reading only the standard policy does not show the extra year included with an eligible order.

The distinction matters: an extra year extends the time of applicable coverage. It does not turn a limited warranty into protection against every repair, accident, or worn part. For the terms that apply to a particular claim, use your order details and contact our support team.

How the Free Extra Year Is Added

1. Choose a new ebike. The complimentary extension applies to eligible new bikes, excluding refurbished bikes.
2. Check your cart. The Extra One Year Warranty is added automatically; there is no separate registration step to claim the offer.
3. Keep your order confirmation. It helps our team find your purchase and the warranty item if you need support later.

This has been an ongoing offer since last year. Check the cart before checkout to confirm that the free warranty appears with the bike you selected. If it does not appear, contact JasionBike support before ordering so we can check the order.

What the Standard Limited Warranty Covers

Our published policy covers qualifying manufacturing defects in the frame, battery, and original parts and components during the standard one-year term. Coverage depends on the cause of the problem and the policy's conditions. Normal wear, accident damage, and unauthorized modifications are different from manufacturing defects; the policy explains the exclusions in detail.

For example, worn brake pads or tires are maintenance items, while a part that fails because of a covered manufacturing defect is a warranty question. If you are unsure which applies, send our team the details rather than guessing from the symptom alone. The published policy describes the standard warranty; it does not currently set out a separate component-by-component schedule for the complimentary second year.

How to Request Warranty Support

Start with the seller or channel where you purchased your bike, or reach us through JasionBike customer support. Have your order number and proof of purchase ready, along with clear photos or a short video showing the problem. Include the model name, when the issue began, and any steps you have already taken. That information helps our team identify the bike and assess the claim.

If your order includes the free Extra One Year Warranty, mention it when contacting support. Our team can confirm the applicable coverage for your order and guide you through the next step. For shipping damage, contact us promptly: the current policy specifies a seven-day reporting window from receipt.

Jasion Ebike Warranty FAQ

Is the Jasion ebike warranty one year or two years?

The standard limited warranty is one year. Eligible new ebike orders also receive a free Extra One Year Warranty that starts after the standard year ends, giving those orders an additional year of applicable coverage. Refurbished bikes are excluded from the free-extension offer.

Do I need to register or buy the extra year?

No separate registration or purchase is needed for the complimentary offer. The Extra One Year Warranty is added automatically to eligible orders. Confirm that it appears in your cart before checkout and retain your order confirmation.

Does the warranty cover ordinary wear or accidental damage?

The standard limited warranty addresses qualifying manufacturing defects, not ordinary wear or accidental damage. Check the full policy for exclusions and contact support if you need help determining how it applies to your bike.

Ready to choose your next ride? Explore our electric bikes, then check your cart for the complimentary Extra One Year Warranty before you place your order.